Community Guidelines

Building a safe, trusted, and respectful marketplace for all our families.

Our Core Principles

To ensure Second Space remains a welcoming place for everyone, we ask our community to uphold a few key values.

Treat all users with respect and courtesy.

Second Space is a tight community of mothers and fathers. We do not allow third party re-sellers.

Use clear and honest communication when posting an item for sale.

A content moderator may ban products that are prohibited and go against our policy. Products that are unrelated to babies will not be allowed.

Protecting Yourself

Your safety and privacy are our top priorities. Follow these guidelines to ensure a secure experience.

Keep all chats relating to the sale within the app, this is for your own privacy and protection.

Protect your personal information. Avoid sharing your full name, cell number, email address or bank details.

If collecting a large item from a buyer’s home, we recommend going with someone who can assist you.

There is no need to provide credit card details to a buyer, selling on Second Space is free.

Stay Safe

Keep it in the App!

Keep all chats and transactions within Second Space. If you take things outside of the app, you risk losing protection and the ability to be refunded should there be a dispute.

Reporting

When an item or user is reported, our Support Team is notified and will begin an internal review process. We appreciate your help in keeping our community safe.

Prohibited Items

To protect our community, the following items are not allowed on Second Space.

Counterfeit goods, replicas, and unauthorized copies.
Medicines, medical devices, and healthcare products.
Samples, testers, or promotional items not for resale.
Baby food (Formula, Pureed Sachets).
Toy firearms and weapons.
Adult products and explicit content.
Vouchers, gift cards, and digital products.
Items with misleading or incorrect information.
Offensive or inappropriate products.

Prohibited Actions

The following behaviors are not tolerated and may result in account suspension.

Drop-shipping (listing items you do not physically own).
Encouraging off-platform transactions (e.g. bank transfer, cash).
Using false or misleading information in listings.
Harassment, discrimination, or hate speech.
Spamming or sending unsolicited messages.
Violating another user's privacy.

To protect all users, Second Space reserves the right to remove any items that are deemed inappropriate, even if they don't fall into the categories listed above.